FAQ

Home / FAQ


Answer

MobiOcean is your one-stop destination for comprehensive and integrated mobile device management embracing corporate data security, employee safety, performance improvement, and mobile cost optimization.

MobiOcean provides an administrative console through which administrators can define security and management policies for devices, apps and content. It also integrates with enterprise IT systems such as e-mail, content App / Web repositories, and network access control.

Answer

MobiOcean has been tested to manage up to 10,000 devices per server and up to 200 simultaneous device registrations. These numbers may vary based on the customer environment.

Answer

MobiOcean collects over 200 fields of data with device, application, user, department, profile, branch, and device status, which administrators can use to analyze, visualize, and get actionable insights into their mobile infrastructure. This data can be exported natively to e-mail, or other third party reporting, PDF report, Crystal Reports, and Quick View.

Answer

Yes. MobiOcean now allows establishing of data and task boundaries to protect user privacy and provides flexible delegation of Admin responsibilities. Secure spaces with delegated administration and role based access enables the global Admin lead to provide Sub-Admins or Helpdesk Admins with access to key systems based on their role within the organization. Main Admin can also determine which devices / users Sub-Admins can see and what they can do on those devices. This enables global organizations to gain flexibility and create secure spaces for various functions within which they can complete key actions, while ensuring user privacy.

Answer

MobiOcean Client is a mobile app that users download to register their devices to the corporate EMM server. Once a device is registered, the client downloads the configuration, apps, and other content from Client and enforces security policies established by it.

Answer

Currently MobiOcean supports only Android. Work is rapidly going on to support Microsoft's Windows Phone & IOS. MobiOcean is coming soon for all available Operating Systems.

Answer

Yes. MobiOcean can wipe and restore corporate data while keeping personal data intact. It’s up to you if you want to perform full wipe of the device or of selected media files.

Answer

Yes.

Answer

No, because most operating systems do not allow this. Instead, MobiOcean allows for real-time insight into operating system version (and policy compliance) and informs administrators / sub-administrators of non-compliance. However, administrators can set policies based on OS version and block certain versions from accessing enterprise resources.

Answer

No, because most operating systems do not allow this. It is not in the interest of the OS vendor to restrict what applications can be installed on the device. Instead, MobiOcean allows monitoring of applications that are installed on a device and informs administrators and users of non-compliance.

Please note that MobiOcean can block the usage of a newly installed app, either from the app store or other an outside resource. 

Answer

In order to detect devices—and thus keep corporate data secure—devices must have an agent installed. And the agent must be part of the registration process to ensure that the agent and device is identified with a specific enterprise user.

The agent can also check the device and analyse its posture, monitoring for compliance with corporate policies. Without an agent, the device could be compliant during the initial registration process but non-compliant later. Based on the current state of the device, the agent can block the device from corporate resources and send alerts.

Answer

Lockdown security approaches fail in mobile because they compromise the user experience. MobiOcean introduces a less autocratic and more sustainable approach to mobile security: it sets the central policy and then monitors devices for compliance. When a device falls out of compliance, it can take several remedial actions including notifying the user / device location, blocking access to the device, Device Siren, SIM Swap notification, Force Sync, or wiping the mobile device.

Answer

The MobiOcean Cloud solution is a subscription-based SaaS offering that gives customers features and functionality, without the need to install the MobiOcean solution in a data centre. For an on-premise MobiOcean installation, the appliance must reside at an in-house data centre or third-party data centre.

Answer

Profile & Policies are a set of rules configured on the set of features used to secure, manage, and regulate the behaviour of mobile devices. One example is a policy that blocks the camera from unauthenticated use.