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Field Service & Support Staff Management

Whatever your business needs, we provide integrated mobility based solutions that can be customized as per your requirements to help you maximize efficiencies, improve revenues, and enhance customer satisfaction. MobiOcean’s products and services make it easier for you to do business with your customers, vendors, and partners. Our solutions drive business benefits so you can create a compelling competitive advantage and not only survive but thrive in this dynamic working.
whether your business involves sales, installation work, customer support, lead generation, marketing, checking & servicing, or surveying & inspecting ...Whether you are a business owner, manager, administrator, human resource executive, or part of the mobile field sales and field support workforce ...
MobiOcean offers customized field service management software with sophisticated sales app and customer support app for the field employees.With sales management app and support staff management mobile app, you can supervise, track, manage, regulate, and report the sales and support activities being performed by the employees in the field, outside the office premises.

So, With MobiOcean.......

Sales Process Automation:

MobiOcean helps organizations involved in Sales to achieve higher Client visits, business leads per day by emphasizing inefficiencies in the visit pattern. For Sales Staff who are committed to their job, they need not explain the reason for low sales to their management as the effort they put on the field is clearly reported and marked from the Places Visited. Visit and work report created by Entry - Exit of the virtual boundary added for the customer’s place. Supervisors can view Text report, image memo/record, or any other proof and purpose record uploaded by sales staff after the meeting and can use these records for follow up and order closure. 
Also, Conveyance bills and TA/DA reports can be automatically processed as the Web Portal will show accurate distance travelled with customer details and proof remarks using GPS coordinates.

MobiOcean app’s comprehensive feature also enables sales staff for easy navigating themselves to the customer place. All the customer places are added using GPS coordinates and assigned to the staff as select customer or my customer as per their area and scope. 
Sales Process can be automated by digitizing the manual order booking forms and creating user-defined reports with MobiOcean.
Support Process Automation:

MobiOcean helps Service Sector Companies in planning field services & provide support to the customer efficiently by highlighting loopholes, identifying the good performers and train the non-performers.
MobiOcean provides customer app and field service engineer app for client’s  business which adds a uniqueness to the business and builds a brand image in the market.App, comprehensive feature enables the customer to raise the complaint and inquiry online, that will be uploaded to the central server, then to the web portal.  
Service complaint, request, or inquiry uploaded from the customer app to web portal can be assigned to the field service engineers as per their territory and availability for work.So,all the Service Staff on field can know the task with status thru field service app without visiting the office. Also, work can be dynamically allocated using the real time position of Service Staff and Customer.Number of visits per day can be automatically calculated with the duration using the Entry - Exit event triggered by Geo Fences. Huge cost can be saved on Conveyance as the Web Portal gives accurate distance travelled by each Service Staff and if a particular one is not going on field for few days, Conveyance payment can be stopped. 

So, With MobiOcean, Forms and records can be digital on the Field service App and even the customer can get live access to the registered request and tracking of assigned service engineer to completion of work.Also, App is used by support staff for navigating themselves to customer place, as all the customer places are added using GPS coordinates, which finally will lead to faster service.

Using mobile devices, including Smartphones and Tablets, and web browser based access, MobiOcean offers a one-stop-shop solution for employers and employees!

Now supervise, track, manage, regulate, and report from anywhere and at anytime!

Every business has different requirements,Businesses with Sales and Marketing functions, businesses catering to customers on site and on time ...

  • Transport & Logistics,
  • Supply Chain & Distribution,
  • Manufacturing,
  • Medicine,
  • Event Management,
  • Safety & Security,
  • Courier Services,
  • Home Delivery,
  • Outdoor Jobs, or
  • Installation Work

MobiOcean serves all your needs!